At Maa Upvan Holidays, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website (www.farmhouseshyderabad.com) and the services provided through it.
1. Information We Collect
We collect and process the following types of information from users:
1.1. Personal Information:
When you make a booking, subscribe to our newsletter, or contact us through our website, we may collect personal information such as:
- Name
- Email address
- Phone number
- Home address
- Payment details (including credit/debit card information)
1.2. Non-Personal Information:
We also collect non-personal data through cookies and other tracking technologies, such as:
- IP address
- Browser type
- Device information
- Geolocation
- Pages visited and duration
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. Booking and Reservation Management:
- To process and manage your bookings for farmhouses.
- To confirm bookings and communicate updates regarding your stay.
- To provide you with information related to your booking, such as check-in and check-out times.
2.2. Customer Support:
- To respond to your queries, concerns, and requests.
- To provide assistance with booking modifications or cancellations.
2.3. Marketing and Promotional Activities:
- To send you special offers, promotions, and updates about our services.
- To keep you informed of any new properties or services that may interest you.
- You can opt out of marketing communications at any time by clicking the “unsubscribe” link in the email or contacting us directly.
2.4. Website Improvement and Analytics:
- To monitor and analyze website traffic and usage patterns.
- To enhance and optimize the user experience on our website.
- To prevent fraudulent activity and ensure security.
3. Legal Basis for Processing Your Data
We collect and use your personal information on the following legal bases:
- Performance of a Contract: To fulfill your booking request and provide services related to your stay.
- Legitimate Interests: To improve our website, communicate with you, and promote our services.
- Consent: For marketing and promotional activities, we rely on your consent, which you can withdraw at any time.
- Compliance with Legal Obligations: We may process your data to comply with legal or regulatory obligations.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:
4.1. Service Providers:
We may share your personal information with trusted service providers who assist us in operating our website, processing payments, managing bookings, or providing customer support. These providers are contractually obligated to keep your information confidential and secure.
4.2. Legal Requirements:
We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes, or to protect our rights and property.
4.3. Business Transfers:
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us track usage patterns and customize content.
5.1. Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the website to function properly (e.g., for logging in or completing transactions).
- Performance Cookies: These cookies collect anonymous information on how visitors use our website, allowing us to improve its functionality.
- Targeting Cookies: These cookies collect information to provide you with more relevant ads and marketing.
You can manage or disable cookies through your browser settings, though doing so may limit certain features of our website.
6. Data Security
We take the security of your personal data seriously and use appropriate technical and organizational measures to protect it against unauthorized access, loss, or disclosure. These include encryption, firewalls, secure servers, and regular security audits.
However, please be aware that no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Data Retention
We retain your personal data for as long as is necessary to fulfill the purposes outlined in this Privacy Policy. Once your information is no longer needed, we will delete it or anonymize it, except where retention is required by law (e.g., for tax or legal purposes).
8. Your Data Protection Rights
You have the following rights concerning your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request the correction of inaccurate or incomplete personal data.
- Deletion: You can request the deletion of your personal data, subject to certain conditions.
- Data Portability: You can request the transfer of your personal data to another service provider.
- Objection: You can object to the processing of your personal data in certain circumstances, such as for marketing purposes.
- Withdraw Consent: If we process your data based on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, along with the “Last Updated” date at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@farmhouseshyderabad.com
- Phone: 9146842302
